Shipping Information

Third Party Dedicated Contract Driver

All smoker deliveries by Third Party Dedicated Contract Driver to include delivery to specific “ship to” address.  Smoker(s) will be unloaded at curbside and permanent legs installed.

Customer is responsible for receiving the smoker, handling beyond curbside and gas, electric and venting installation/connection.

Common Carrier

Unless otherwise stated, Southern Pride will assign a freight company to deliver to specific “ship to” address.

A crating charge will be added. (See price list for crating charge for specific model.)

Customer is responsible for receiving, unloading and setting the smoker in place and for gas, electric, and venting installation/connection.

Customer Arranged Freight

Customer would be responsible for making all arrangements for a freight company to pick the smoker up at Southern Pride’s factory in Alamo, TN and for all freight charges.

A crating charge will be added. (See price list for crating charge for specific model.)

Customer is responsible for receiving, unloading and setting the smoker in place and for gas, electric, and venting installation/connection.

Customer pick up at Southern Pride Factory in Alamo, TN

Customer pick-ups are available 8:00am to 4:30pm CST Monday through Thursday (excluding holidays).

Customers should proceed to the loading dock at the back of the building and ring the buzzer located at the indicated corner of the building. A Southern Pride team member will respond to assist.

A Southern Pride team member will set the smoker on the customer’s trailer.  It is the customer’s responsibility to determine the position of the smoker on the trailer and to secure the smoker.  Customers are responsible for hooking mobile smokers up to their tow vehicles.

Southern Pride recommends smokers be secured to trailer with chains & booms (binders).  No ratchet straps.  No chains or straps over the top of smoker.

Lift Gate Delivery

Lift gate delivery is available only for models SC-300 and SRG-400 and must be requested when order is placed.

Damaged Goods

Thoroughly inspect the shipment immediately upon arrival.  If goods are received in damaged condition, it is important you notify the carrier and insist on a notation of the damage on the freight bill.  Without this notation, no claim can be enforced against the carrier.  If damage is extensive, it might be necessary to refuse the shipment and have it returned to Southern Pride.  If concealed damage is discovered, notify the carrier as soon as possible and request an inspection.  Unless you do this, the carrier will not entertain any claim for damage.  If you give the carrier a clear receipt of goods that have been damaged in transit, you do so at your own risk and expense.